Service Warranty FAQ

Frequently Asked Warranty Questions at Ourisman Alexandria Kia

5 Year 60,000 mile factory warranty (Bulbs, battery and some audio components are not covered for entire length)

This warranty comes with the car and carries on whether or not you are the original owner. It covers most items subject to approval after inspection.

10 year/100,000 mile powertrain warranty (Only specific covered powertrain items covered)

This warranty covers the ORIGINAL OWNER ONLY and needs to be verified by name in Kia's database (we cannot see the original owners name). The list of components covered is very limited and will sometimes require Kia to approve repairs prior to completing.

Certified Pre-Owned Warranty (Must be purchased as certified pre-owned from Kia dealer and stays with purchaser only)

CPO (Certified Pre-Owned) warranties cover a wide range of items. Items covered under this warranty are subject to approval through Kia's online system. See your advisor for information. Sometime upfront diagnostic may need to approved, but are subsequently waived once coverage is confirmed.

Service Campaigns

Service campaigns are items for repair or improvement that the manufacturer has opted to fix, replace or update at no cost to the customer. These items are only done if at the dealer and are not a required or mandatory safety item. Service campaigns can have mileage limits or expiration dates to be performed. Some service campaigns may require an inspection and then for a part to be ordered. Some recalls may take more than one visit by KIA's design.

Service Recalls

These items are usually mandated and controlled by the National Highway Transportation Safety Administration (NHTSA). Kia will send letters or emails to the last known address on file with them. These items should be performed per the instructions provided by Kia. Some recalls may require an inspection and then for a part to be ordered. Some recalls may take more than one visit by Kia's design.